RETURNS & REFUND POLICY
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your VH Skincare purchase, we realize there are times that you may need to return a product. If you will need to return a product, please review the information below:
- Returns must be made within 30 days of your receipt date for a refund.
- We regret that we do not refund original shipping costs with the return.
- Please note the reason for your return.
- Please mail your vhskincare.com return to:
- You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
- Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
- All returns will be credited to the original credit card used at the time of purchase.
- Returns will be processed within 1-2 weeks of our office receiving your item.
- Please allow 2 billing cycles for the credit adjustment to appear on your credit card statement.
Only items purchased on www.vhskincare.com or in the studio may be accepted for a return.
Please contact customer service with any questions by email at firstname.lastname@example.org or by phone at 310-849-4452 Monday to Friday 10:00 AM - 6:00 PM PST
Please Note: Empty containers WILL NOT be accepted for refund.
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below:
- We accept exchanges on items purchased on vhskincare.com ONLY up to 30 days after the original purchase.
- Please enclose the product you wish to exchange, your proof of purchase, and the reason for the exchange.
- If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
- You will be responsible for the return shipping & handling charges, which will not be refunded.
- Ship your exchange to us via a pre-paid package:
Please contact email@example.com with any questions or by phone at 310-849-4452 Monday to Friday 10:00 AM - 6:00 PM PST
Please Note: Empty containers WILL NOT be accepted for an exchange.
DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.