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RETURNS POLICY

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your VH Skincare purchase, we realize there are times that you may need to return a product. If you will need to return a product, please review the information below:

  • Returns must be made within 30 days of your receipt date for a refund.

  • We regret that we do not refund original shipping costs with the return.

  • Please note the reason for your return.

  • Please mail your vhskincare.com return to:
VH Skincare by Vanessa Hernandez 
Attn: Return/Exchange 
11677 San Vicente Blvd. Suite 305 
Los Angeles, CA 90049
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.

  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

  • All returns will be credited to the original credit card used at the time of purchase.

  • Returns will be processed within 1-2 weeks of our office receiving your item.

  • Please allow 2 billing cycles for the credit adjustment to appear on your credit card statement.

Only items purchased on www.vhskincare.com or in the studio may be accepted for a return.  

Please contact customer service with any questions by email at scheduling@vhskincare.com or by phone at 310-849-4452 Monday to Friday 10:00 AM - 6:00 PM PST

Please Note:  Empty containers WILL NOT  be accepted for refund.

 

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below:

  • We accept exchanges on items purchased on vhskincare.com ONLY up to 30 days after the original purchase. 
  • Please enclose the product you wish to exchange, your proof of purchase, and the reason for the exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
  • You will be responsible for the return shipping & handling charges, which will not be refunded. 
  • Ship your exchange to us via a pre-paid package:
 VH Skincare by Vanessa Hernandez
 Attn: Return/Exchange 
11677 San Vicente Blvd. Suite 305 
Los Angeles, CA 90049

Please contact scheduling@vhskincare.com with any questions or by phone at 310-849-4452 Monday to Friday 10:00 AM - 6:00 PM PST

Please Note:  Empty containers WILL NOT  be accepted for an exchange. 

 

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days.